Spa Guidelines

Upon Arrival – We ask that you arrive 15 minutes prior to your first treatment. When arriving for your treatment, you will be asked to complete a confidential case history form, as it is important for our therapist to ensure that you are given the appropriate treatment. We welcome you to arrive up to 60 minutes earlier and take advantage of our complimentary facilities such as 4 outdoor hot tubs, indoor swimming pool, indoor hot tub, dry sauna, and gym. Spa guest have access to a changing area, luxurious robe, towel, and locker for your personal belongings.

Gift Certificates – Gift certificates are available for any of our wonderful treatments or in any monetary denomination. We are not responsible for lost or stolen gift certificates; please keep them in a safe place. You must have the gift certificate when checking out after your services.

Reservation Policy

Reservations – All reservations are made at the reception desk at 705-443-5808; appointments are not booked on-line booked or via email.  We suggest that you book in advance in order to get your preferred choices. For your convenience, we have both male and female service providers. Unless you state a personal preference when you book your appointment, we will schedule your appointment with either depending on availability.

 

Guarantee, Deposit and Cancellation Policies

No Show Policy – We require a credit card number for all bookings and 100% of the service will be charged to your credit card if for any reason you do not cancel 48 hours before the appointment. We have a 72 hour cancellation period during Christmas Vacation, March Break and Holidays.
Individual Services – In order for us to offer the best service possible, we ask that you provide us with a credit card number to guarantee your booking. 48 hours cancellation notice is required.
Multiple Services and Packages – Day Packages and 2 or more services booked at the Spa require a 25% payment at the time of booking. (48-hour cancellation notice is required.) This payment is non-refundable but is transferable if you need to change your booking before the 48 hour cancellation period.
Groups – Require a 25% non-refundable deposit per person is required at time of booking. 72-hour change or cancellation notice is required or full-service cost will be billed.

All prices are exclusive of tax and are subject to change without notice.

Thank you for choosing Kalola Life in Balance Spa.