Meet Our Management & Administration Team

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“I take a massage each week.

This isn’t an indulgence, it’s an investment in your full creative expression/productivity/passion and sustained good health. – Robin S. Sharma
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At Kalola Spa, we pride ourselves in providing the highest level of amenities, equipment, and surroundings.

Our greatest strength is in our people and their commitment to fulfilling our promise to our clients of providing the ultimate spa experience with every visit.

All the personal care professionals at Kalola are carefully chosen to ensure their skills are at the highest levels of their particular service specialty. Even more important is that they all embrace the vision, culture, and mission of Kalola to meet our clients’ needs on every level. To ensure we deliver on our promise, we provide our team with regular, in-house learning sessions so they can further update their skills and keep pace with the latest trends and advancements in our industry to keep the Kalola Spa on the leading edge of the spa experience.

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Alvard Petten

Owner

Alvard’s thoughts on Kalola Life and Balance Spa are humble yet passionate and guest driven. Before anchoring in The Blue Mountains Alvard has lived and worked in storied places. A Kalola founder Alvard was born in The Far East, raised in Holland and studied at Cornell. His expansive career in global four-star hospitality management took him to Europe, Africa, Montreal, and Whistler. In life and career, Alvard knows the integral value of being connected to a community wherever you are. He believes everyone needs their place. He proudly sees Kalola as a vital place of personal wellness where world class therapies are uniquely incorporated into a connected community of growth and inclusion within a rich four-season resort culture. Alvard commands an uncompromising standard of authentic guest service at Kalola. He knows the reward of serving others with genuine intent and insists a superior guest experience relies on attention to the little details. He professes, if you deliver a phenomenal guest experience they will come back and when they come back they will want to belong. Alvard works tirelessly behind the scenes to ensure Kalola’s details are delivered and the guest feels a part of something exceptional.

∙∙∙✧∙✧∙∙ Marketing & Design ∙∙∙✧∙✧∙∙

Georgia Murphy

Graphic Designer

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∙∙∙✧∙✧∙∙ Customer Experience Representatives ∙∙∙✧∙✧∙∙

Melissa Murray

General Manager – Kalola Life In Balance Spa

Melissa maximizes your spa experience and goes above and beyond to assure a seamless, satisfying and serene visit to the spa. Melissa is a passionate matriarch and upon entering the spa she will warmly make you feel welcome to our Kalola Spa family. Her longstanding career at Kalola, tourism background and proud area roots make Melissa tireless in her pursuit of guest service excellence. Melissa’s thirst for learning drives her and she continually qualifies herself to be ready to step in wherever she is needed. A rare combination of skilled frontline provider and support practitioner she puts you in the most capable and nurturing hands. Melissa genuinely desires to give you a renewing and revitalizing spa experience.

Janice Mullen

Guest Experience Coordinator – Stylist

Janice is in constant motion on the frontline and behind the scenes assuring your spa experience is pleasurable.  Kalola allows Janice the excitement and sheer joy of sharing in her guest’s spa rejuvenation. An avid boater Janice fell in love with The Blue Mountains and takes genuine pride in customizing guest experiences blending your requests with her recommendations, maximizing your spa and blue mountain experience. A career stay at home mom and former hairstylist Janice channels her passion for pleasing and nurturing into each guest. The biggest payoff for Janice is when a guest leaves the spa feeling brand new.

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Linda Hoff 

Guest Experience Coordinator

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